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- You can cancel an order for a full refund or amend an order up until the order has shipped. If your items have been dispatched then you may simply return your item in accordance to our Returns Policy.
- Products can be returned for any reason within 14 days of the initial purchase.
- Return postage costs for unwanted goods are the responsibility of the customer
- Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days
- Single cards must be returned in the same condition as sent out
- Sealed product and accessories must be returned in their original packaging and unopened
- Products not returned in this condition will be refunded at 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.
- If an item arrives damaged or we made a mistake on your order please contact us and we will cover the postage costs for your return via standard shipping.
- Contact us to arrange a return at info@twintraders.co.uk
- Return to: Twin Traders, PO Box 123, Hove, East Sussex BN3 5WS with a brief explanation of the reason for return and the original order details
- Twin Traders can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.